Privacy Statement - Barek
01482 218151 | info@barek.co.uk

Privacy Statement

In this privacy policy we explain how we collect and use your personal data. This privacy policy applies to all personal data we process about you when you purchase or use our services, visit our website, or otherwise interact with us.

1. Who we are

We are Barek Lift Trucks Limited, with our head office at Marvel Street, Hull. HU9 1DS

Barek Lift Trucks Limited is responsible for the collection and use of your personal data described in this privacy policy.

If you have any questions, remarks or complaints in relation to the processing of your data, you can contact us at info@barek.co.uk

2. The types of personal data we process

2.1. General. We may collect and process the following categories of personal data:

a. Name, title, gender

b. Your contact details and personal account or registration details as well as your company name and business location including address, telephone number, VAT number and your email address.

c. Information about your requests and purchases

d. Our communication with you When you send us an email or chat with us online or via social media, we register your communication with us. When you call us, our customer support will register your questions or complaints in our database. We may also record telephone calls for training purposes.

e. Information we collect when you use our website and other digital media

– When you visit our websites, we may register your IP address, browser type, operating system, referring website, web-browsing behavior.

– We may receive an automatic notification when you open a newsletter or click on a link in such newsletter.

– With your permission we may also receive your location data.

f. Information in relation to social media

Depending on your social network settings we may receive information from your social network provider. For example when you sign in for our services using a social network account, we may receive your social network profile including your contact details, interests and contacts. For more information on the personal data that we receive from your social network provider and how to change your settings, please check the website and privacy policy of your social network provider.

g. Information you choose to share with us

You may choose to share information with us, for example when you leave a comment for us on Facebook, fill out a customer survey or submit an entry for an event.

2.3. Cookies and similar technologies.

When you use our website we collect information via cookies and similar technologies. For more information please read our cookie policy on the website or mobile app you use.

2.4. Specific services, apps or events.

For specific services, apps or events, we may collect other types of data and use such data for different purposes than described in this privacy policy. We will inform you about this when you register for a service or an event or download an app.

3. How we collect your data

In the following, we will explain which data we collect, process and use when and for what purpose.

3.1 Data collection for an exclusive use for information purposes

* IP address

* Date and time of the request

* Content of the request (the page)

* Access status / HTTP status code

* The amount of data transferred

* Message of whether the retrieval was successful

* Notification of why a request may have failed

* Website from which the request comes

* Used browser

* Operating system

* Screen resolution

* Browser plugins (JavaScript, Flash Player, Java, Silverlight, Adobe Acrobat Reader, etc.)

* Language and version of the browser software.

* In addition, so-called cookies are used

 

4. What is your data used for?

a. To contact you in connection with contractual negotiations and to process your inquiries.

Should contracts be concluded, the data will be used to process the contracts. In this regard, your data may be passed on to a commissioned shipping company and, where necessary, a transfer of your payment data to our payment provider. To prevent unauthorized access by third parties to your personal data, especially financial data, the order process is encrypted using SSL technology.

b. To communicate with you.

We use your contact details to communicate with you, answer your questions or handle your complaints.

c. For statistical research.

– General. We use automatic tools to perform statistical research into general trends regarding the use of our services, websites, and social media and the behaviour and preferences of our customers and users.

– Data. To perform our research, we may merge and analyse the different types of data as described above. We will only use aggregated data and do not use name, email address or other directly identifying information. We may also combine such aggregated data with information we receive from our authorised dealers or from public sources. Without your consent we will not use sensitive data for this statistical research.

– Benefits. Statistical research helps us to develop better services and offerings, to provide more responsive customer support and to improve the design and content of our websites.

d. For direct marketing purposes

– General. We may use your personal information to send you newsletters, brochures, promotions or other marketing communications.

– Categories of data. To understand what is relevant to you, we may use automatic tools to analyze your personal information. For this purpose we may use and combine the information described above. Without your consent we will not use sensitive data for this statistical research.

– Benefits. We use the results of our analysis to tailor our marketing communications to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of machines or a specific services we may customize our newsletter and websites with offers and content that we believe will be relevant to you.

– Channels. We may use different channels for our marketing communications, such as e-mail, social media and your personal online account.

– Object or revoke. You may object or revoke your consent for receiving marketing communications at any time by following the instructions in the relevant marketing communication or by contacting us at info@barek.co.uk

5 Disclosing or sharing data with third parties

5.1. General. We may disclose or share your personal data with third parties for the following purposes only:

a. For the support services we involve. We use third parties to provide our services, such as IT suppliers, social network providers, marketing agencies, credit and charge card companies and anti-fraud screening service providers. All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.

b. Third party websites. Our websites contain links to third-party websites. If you follow these links, you will exit our websites or mobile apps. This privacy policy does not apply to websites of third parties. Barek Lift Trucks Limited cannot accept liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. For more information on how these third parties treat your personal information, please check their privacy policy (if available).

6. Security and retention

6.1. Barek Lift Trucks Limited will take appropriate technical and organisational measures to protect your personal data against loss or unlawful use.

6.2. Your personal data will be retained for as long as required for the purposes described in this privacy policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

7. Your rights

You can request access to and have the opportunity to update and amend your personal data. And you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to the processing of your personal data. All you have to do is send your written response, accompanied by a copy of your proof of identity, to info@barek.co.uk

You may say no to receive marketing communications at any time by following the instructions in the relevant marketing communication or by sending an email to info@barek.co.uk

You can also contact us if you have any questions, remarks or complaints in relation to this privacy policy.

8 Updates to this policy

This privacy policy is effective as of 25/5/2018 and replaces our previous privacy policy.

We will keep this privacy policy under review and notify you of any changes by posting the revised policy on our website to take effect as soon as it is posted.

Copyright 2018 Barek Lift Trucks